First Fidelity Reserve directs customers to a Customer Service Hotline (877-877-2256), available weekdays 8:30 a.m. to 5:00 p.m. CST, where a manager addresses complaints directly.
The company says it strives to resolve complaints directly with customers in an expeditious manner, and if an amicable resolution can’t be reached, both parties agree to binding arbitration. The BBB lists them as accredited, and they’ve publicly asked dissatisfied customers to contact that hotline rather than post complaints elsewhere.
That said, third-party reviews (BBB, ComplaintsBoard) show mixed outcomes, with some customers reporting unresolved refund or communication issues despite this stated process.