ITM Trading, a Phoenix-based precious metals dealer, generally receives strong customer service marks. Google Reviews shows around 4.9 out of 5 stars, and the company holds an A+ rating with the Better Business Bureau along with near-perfect scores there.
On Shopper Approved, customer service specifically rates 5.0 out of 5 from over 1,300 verified reviews. Reviewers often highlight knowledgeable, patient representatives and educational resources as strengths. That said, some sources note higher-than-average fees and a few complaints about slow shipping or delayed responses.
Overall, feedback across major platforms points to attentive, well-regarded service, though as with any precious metals dealer, it’s worth comparing fees and reading recent reviews before committing.